Here are the most common questions our new customers ask us. If you are concerned about anything else, please e-mail your question to us and we will try to answer in prompt fashion.
1.) Does the customer need to provide any supplies or equipment?
Absolutely not. Our Team Members arrive fully equipped for your cleaning needs.
2.) Do I need to be home when Maid 2 Kleen arrives to do my house cleaning?
Most customers are there at the first cleaning or they provide us with a key. Only the team members who clean your home will have access to your keys, should you choose to leave a key with Maid 2 Kleen. Keys are tagged individually and entered into a “key book” separately. If you decide not to leave a key, we can make arrangements to accommodate your specific needs.
3.) How do I pay for the service?
Payment is required on the day of each visit. We prefer cash or checks on first time cleanings but, we do also accept credit cards. When paying by check or cash, most clients find it convenient to leave payment on the kitchen table. Please make checks payable to “Maid 2 Kleen”. We also accept PayPal payments prior to the actual cleaning.
4.) What happens if I forget my scheduled cleaning?
We email and text you 3 to 4 days in advance (depending on the day of the week) to remind you of your cleaning. If you need to cancel or reschedule your cleaning appointment, please notify Maid 2 Kleen at least 24 hours in advance. This will help us with our scheduling commitments and your cooperation will be very much appreciated. Thank you.
5.) What happens if my scheduled cleaning falls on a holiday?
We don’t normally work on Sundays or holidays. If you have the need for an emergency cleaning and we are able to locate a Maid 2 Kleen crew to handle your need, the expected rate of payment would be equivalent to the monthly cleaning rate of your home.
6.) What about Pets?
Pets should be introduced on the first visit, and unfriendly pets should be kept outside. For health safety, team members are unable to clean up after pets.
7.) I have jewelry and other valuables that I keep in my home. What kind of protection do I have if something is damaged or stolen?
We ask that you do not leave any cash or valuables lying around your home. We do not want to compromise your cleaning appointment. For your convenience we can do a quick walk through of your premises to determine which items should be put away before cleaning takes place. But, we cannot be held responsible for missing valuables after that point.
8.) Do you move the furniture?
Only to clean under the furniture but, we don’t move extremely large or heavy furniture. We ask that you remove any electronic or fragile items before we move anything.